Hub Not Charging or Turning On

Purpose:
If your SoterCoach Hub is unresponsive or appears not to be charging, use the steps below to troubleshoot before escalating to support.

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🔌 Step 1: Check All Power Connections

1. Ensure the Hub tablet and base station are both plugged in

   • Check the wall outlet

   • Confirm the charging cable is fully inserted

2. Use a known-working power outlet to rule out external power issues

3. Look for any signs of physical damage to the cable or port

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🔋 Step 2: Try Turning On the Hub

• Press and hold the power button on the side of the tablet for a few seconds

• Wait up to 10 seconds for the screen to light up

⚠️ The screen may take a few moments to respond — don’t press repeatedly

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⚠️ Still Not Working?

If the tablet still won’t charge or power on:

• It may be due to a disconnected internal cable

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🛟 Still need help?

If your Hub won’t turn on or isn’t charging despite following the steps above, submit a support request here.
Include:

• A photo of the Hub setup

• Confirmation that the tablet power button was pressed

• Confirmation that cables are plugged in

• Your site or company name

• The Hub location (e.g. break room, warehouse 2)