Troubleshooting Devices That Are Not Syncing

Purpose:
If a SoterCoach device is not syncing data, follow these steps to reset it and restore communication with the Hub or app.

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🔄 Step-by-Step: How to Reset and Reboot the Device

1. Charge the device fully

   • Plug it into the Hub or USB charger

   • Leave it charging for at least 24 hours

2. Try syncing again

   • After 24 hours, dock the device in the Hub or open the app nearby (with Bluetooth on)

   • Wait to see if data appears in the dashboard

3. If still not syncing, restart the device manually

   • Press and hold the device button for 40 seconds

   • Release when you hear the startup melody

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⚠️ Additional Checks

• Confirm the device was scanned at the start of the shift

• Make sure the user wore it in the correct position for at least 1 hour

• On Day 1, feedback is disabled — but syncing should still occur

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✅ Best Practices

• Ensure devices are returned to the Hub after every shift

• Keep the Hub plugged in at all times to avoid sync failure

• Assign someone to check sync status daily if multiple devices are in use