What to Do If the Hub Token Has Expired

Purpose:
If the SoterCoach Hub shows a “Token Expired” message, it simply means it needs to be re-authorized with a fresh QR code. This is quick and easy to resolve.

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🔄 How to Fix an Expired Hub Token

1. Log in to the Soter Dashboard as an admin or champion user

2. Navigate to the Activity Page

3. Click “Generate QR Code” for the Hub

4. Print or download the QR code

5. At the Hub, scan the QR code using the tablet interface

Once scanned, the Hub will refresh its token and resume normal operation.

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✅ Best Practices

• Only one Hub token should be active per location — avoid scanning on multiple devices

• If multiple Hubs are used across sites, label QR codes clearly